NBTSC Refund Policy 2008
Here is a printable PDF copy of this policy.
Here's our detailed refund policy, in the hopes of being very, very clear. Occasionally somebody gets mad at us (even mean, sometimes) because we don't give all their money back. The truth is that we do most of our work and incur many of our expenses long before camp, and we often expend a lot of time and energy on individuals who later choose not to attend. Please, don't register for camp unless you are OK with this policy. Thank you oh so very much.
~ Grace and crew
How to cancel
Contact our main office in New York to let us know that you won't be coming. Postal mail must be received (not just postmarked) by the dates mentioned below; hence, email or phone may be the best way for you to cancel.
Cancel on or before March 31
We return all but $50 of your deposit(s), even if you registered for more than one session.
Cancel between April 1 and the cancellation deadline
We return anything you have paid above your $100 per-session non-refundable deposit. We are very busy during this time, and may not mail your check for a few weeks. If you haven't received it within a month, please prompt us.
You forfeit your entire $100 non-refundable deposit, for each session of camp you had registered for. However, if it is important to you to try to get some of your deposit back, you may send us a written request (email or postal mail). We will hold onto your request until after camp. If it turns out that the session(s) you had registered for filled up, at our discretion we may refund up to half ($50) of your deposit for that/those session/s at that time.
Cancel after the cancellation deadline
We do not give refunds until after camp is over. At that point, we give refunds thusly:
1) Anyone who got contagiously sick enough at the last minute that we asked them not to come to camp gets a refund of all but their non-refundable deposit. This applies only to contagious diseases, not broken legs or non-contagious illnesses. (We may require a signed statement from a healthcare provider.)
2) Full worktraders don't get any of their $100 non-refundable deposit back. It's difficult for us to reconfigure the worktrader lineup this late in the season.
3) For campers other than full worktraders: If your session/s of camp filled up, we retain your $100 registration deposit/s, but refund everything else.
4) If your session was not full, absolutely no refunds (except per #1 above), sorry.
If you cancel a registration and want a refund for prepaid T shirts, books, field trips, and/or staying at Camp Myrtlewood between Oregon sessions
If you cancel by the cancellation deadline, we will automatically refund any of these items you have already paid for. After the cancellation deadline, we handle these individually, and you must write to us (email or post) to request refunds. This late in the year we do not normally refund the fee for staying at Camp Myrtlewood between sessions, since we plan food and hire staff based on the number of people who have prepaid.
No refunds for partial camp attendance
We do not give refunds when someone chooses to leave camp part way through, whether due to illness, homesickness, or any other reason. Virtually all of our expenses are incurred before the start of the camp week. Also, the staff typically spends a lot of time with these individuals before they leave. We are more than happy to do so, but tend to get irritated if they later ask to have their money back. (We have had approximately a dozen people choose to leave camp over the past 12 years.)
Similarly, we cannot give refunds to people who have registered for more than one session if they choose during their first session not to attend another session. (Unless that session fills up anyway - see above.)
What if you don't get your information or money in on time and don't contact us to work out alternate arrangements, and we cancel your registration?
You definitely don't get your deposit back. Don't test our patience by asking.
Something truly catastrophic happens
(Someone in your immediate family dies or is told they have 6 months to live; a dam breaks and your house is underwater; etc. )
Please contact us. We're not heartless. We will probably require some kind of documentation and explanation, and we'll be more flexible if we hear from you sooner rather than later, but if you can't explain before camp, do so afterward. We'll consider your situation individually.
How to change a registration from one session to another
Contact us. Your deposit and other camp fees will be applied to the session of your choice. After March 31st there will be an additional fee as follows:
· Between April 1st and the cancellation deadline, $30.
· After the cancellation deadline, $100 per switch.
Cancellation deadlines
Oregon Session 1: July 7 * Oregon Session 2: July 17 * Vermont: August 1